Customer Support Representative

About us

UK schools spend well over £2 bn per year on covering short term absences with supply teachers. The current model is exclusively reliant on agencies that charge a massive commission and are terribly inefficient (everything is paper and phone-call based). We are consolidating this analogue, fragmented, and inefficient marketplace onto a digital platform. Think Uber for supply teachers.

The role

We get contacted by our customers into the evening UK time (middle of the day US time). We have a remote team of customer service representatives based in the US to handle these queries. This is the perfect job for someone who wants to work 100% from home for 3–6 hours per day in the middle of the day. It is a great opportunity to work with a great team on a problem that makes a difference.

What you'll be doing

Be the primary port of first call for customer enquiries from schools & teachers
Help support schools in completing any bookings that they are struggling to make online
Work collaboratively with the operations and sales to deliver an amazing service to schools and teachers
Get your hands dirty. Like any true start-up, no two weeks will be the same and ageneral interest in ‘mucking in’ and just getting the job done is crucial.

Our ideal candidate

Strong communicator especially over the phone
Highly-organized and able to prioritize effectively
Background in sales, operations, or customer service
Background in education is a plus

How to apply

Email a CV and 1 paragraph on why you would be a great fit to jobs@zeneducate.com