Privacy Policy

Thank you for using Zen Educate!

This privacy policy sets out how Zen Educate Inc., trading as Zen Educate, uses and protects any information that you give us, in accordance with applicable data protection laws in the United States.

If you do not accept and agree with our privacy policy, then you must not access or use Zen Educate or the service.

This notice applies to users of the Zen Educate service. It is important that you read this notice, along with any other privacy notice we may provide on specific occasions when collecting or processing personal information, to understand how and why we use such information.

When this policy mentions “Zen Educate,” “we,” “us,” or “our,” it refers to Zen Educate Inc. — the company responsible for your information under this Privacy Policy (the “data controller”). Zen Educate is a "data controller," meaning we decide how to hold and use personal information. We are required under data protection legislation to notify you of the information contained in this privacy notice.

Zen Educate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information when using this website, you can be assured that it will only be used in accordance with this privacy policy. Our Data Protection Officer is Jonathan Hey and can be reached at dpo@zeneducate.com.

Zen Educate may change this policy at any time. Please check this page periodically to ensure you are happy with any changes.

Data protection principles

We will comply with applicable data protection laws in the United States. This means that the personal information we hold about you must be:

Used lawfully, fairly, and transparently.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

What we collect

We may collect the following information:

Identity information, including, for example, name, date of birth, and a photo of you for school recognition and safeguarding checks.
Contact information such as phone number and email address.
Demographic information such as postcode, preferences and interests.
Education information including degrees completed and qualifications earned.
Work experience, including job title, employment history, and areas of expertise.
Information provided by background checking services for safe recruitment decisions.
Emergency contact information.
Financial information, for example, your bank details for payment.
Information related to the coronavirus pandemic.
Information about how you use our service.

How we collect your personal information

We collect personal information through the application and recruitment process, and directly through the website.

In order to teach through Zen Educate, we may collect additional information from former employers, including two references, for necessary background checks.

What we do with the information we gather

We require this information for legitimate interests, including but not limited to:

Legally required safeguarding checks for working with children.
Internal record-keeping.
Sharing with schools for cover and safeguarding checks.
Providing educational or tutoring services.
Safeguarding pupils' welfare and providing pastoral care.
We may use the information to improve our products and services.
If you provide specific consent, we may periodically send promotional messages about new products, special offers or other information which we think you may find interesting.
From time to time, we may also use your information to contact you via standard means for market research purposes.
We may use the information to customise the website according to your interests.
We will also send customer data to other providers with whom Zen Educate has a legal relationship, so that we can conduct our business efficiently and analyse the impact of our products and services. This is explained in more detail below.

Zen Educate will not sell any confidential customer data to third parties.

Zen Educate uses tools and services provided by other companies to assist in providing our services. Where the company we engage has or potentially will have access to or process data, which may include personal data, we call these subprocessors. These providers have limited access to your information to perform tasks on our behalf, and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.

Examples of the sorts of subprocessors and tools we use are provided below.

Communication and support tools, such as Intercom or Google Workspace, so that we can resolve issues and work effectively.
Storage tools, such as Amazon S3 or Cloudinary, so that, for example, we can securely store, retrieve and share documents and information you provide.
Mapping and location tools, such as TravelTime and Google Maps, so that, for example, we can show you directions and locations relevant to you and calculate travel times. In particular, parts of the Zen Educate Platform use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.
Analytics tools, such as Heap Analytics and Trevor.io, so that, for example, we can understand the usage of our service and work to improve it.
Advertising tools, such as Google Ads and Facebook Ads, so that, for example, we can monitor and understand the effectiveness of our advertising.
Automation tools, such as Zapier, so that, for example, we can configure integrations between the different services we use.
Data gathering tools, such as Hotjar, so that, for example, we can ask you in convenient and simple ways for information and your feedback.
Phone systems and call recording systems, such as Aircall, so that, for example, we can record evidence of business exchanges, ensure the business is compliant with regulatory obligations, and ensure standards are met by personnel in the course of their duties.
Experimentation tools, such as Optimizely, so that, for example, we can present different information or features to different people to determine which is better.
Messaging tools, such as Twilio and Mailgun, so that, for example, we can send you text messages or emails about new work, changes in work or updates about our service.
Billing and payroll tools, such as Xero, so that, for example, we can pay you and we can invoice schools.
Image processing tools, such as Cloudinary, so that, for example, we can optimise, crop or resize any photos you may provide to represent you.
Automated decision-making tools so that, for example, we can provide relevant matches of work between schools and candidates.
Technical tools such as logging services, so that, we can effectively diagnose errors or issues with our service.
Deployment and hosting tools, such as Heroku and Netlify, so that, we can provide you with our online service and ensure its reliability.

As we improve and develop our service, we may find more uses of other providers that process your data in a way that benefits you — such as content delivery networks, or payment processing providers — in so far as it improves our service to you.

Security Measures

We have implemented appropriate physical and technical measures to safeguard your personal information. Access to your information is limited to those with a business need to know, and they process it on our instructions with a duty of confidentiality.

While we take steps to protect your information, no website or data transmission is completely secure. We have procedures for dealing with suspected personal information breaches and will notify you and regulators when legally required.

International Transfer of Personal Information

Your personal information may be stored and processed outside the United States. By using Zen Educate, you acknowledge this and agree that we will take steps to ensure your information is secure and treated in accordance with this Privacy Policy.

We may transfer your personal information outside the US to third parties, ensuring appropriate transfer agreements and mechanisms are in place.

Cookies

We use cookies to improve your experience on our website. You can configure your browser to accept or decline cookies. Cookies help us analyze web page traffic and personalize content. We use tracking pixels to understand the effectiveness of advertising.

Security Recommendations

Follow security recommendations, including using strong passwords, securing mobile devices, keeping operating systems updated, being cautious with links, and downloading apps only from official stores.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the protection and privacy of information provided on external sites.

Your Data Protection Rights

You have rights under US data protection laws, including:

Accessing your data.
Making changes to your data.
Restricting the processing of your data.
Objecting to the processing of your data.
Transferring your data.
Deleting your data.

Please contact our Data Protection Officer at dpo@zeneducate.com for data requests.

Contact Information

Zen Educate will not sell, distribute, or lease personal information unless required by law.

For any queries or data requests, contact our Data Protection Officer at dpo@zeneducate.com or support@zeneducate.com.

Users visit the Zen Educate website at their discretion and provide personal details at their own risk. Your personal information is kept private and stored securely until it is no longer required.